COVID-19 Updates

With growing concerns around the novel coronavirus (COVID-19), we wanted to share the actions Birchwood has taken to ensure our facilities are clean and safe for you, our team members and the communities in which we service.

We have invested in programs and trained our teams to offer our guests a seamless sales process while following all government COVID-19 regulations.

Birchwood vehicle repair services are available on site with limited physical contact between guests and team members. Utilizing key drop boxes, extensive sanitation procedures and over the phone payment means a completely safe transaction for both our guests and team members.

While no cases have been reported at any of our locations, we remain committed to our customers and will continue to provide both sales and service of vehicles to the highest levels of customer experience we set for ourselves. We are here to fulfill our customer’s needs.

Your Safety – In response to the COVID-19 we have taken additional safety measures, following the lead of Canadian and local public health authorities to ensure the safety of you as well as our team members, including:

  • Birchwood has a Health and Safety Leader who is providing guidance to ensure the best standard of cleanliness and is responsible for reporting and maintaining Safe Work Procedures.
  • Each facility has an assigned a Health and Safety Coordinator responsible for reporting and maintaining Safe Work Procedures and practices at their facility.
  • Service Process – Birchwood has a limited contact vehicle service drop off and pick up process. All details provided with appointment booking.
  • Loaners and Test-Drive Vehicle Preparation – Our sales teams are ready to assist you with sales and service through digital channels and vehicle pick up and drop off services.
  • Service Work Preparation – Guest vehicles for service are outfitted with seat protectors prior to maintenance or repair work, wiped clean in all areas, plus all Birchwood technicians are required to wear disposable gloves to work on vehicles.
  • Hand Etiquette – As outlined by health officials Birchwood team members will have limited physical contact with our guests and internally practice physical distancing, with a minimum of 2m in between individuals, frequent hand washing and no shaking of hands.

With these measures, we are committed to the safety and well-being of all guests and team members. Birchwood continues to closely monitor government updates and remains proactive in navigating the developments of COVID-19. For National and local updates, I encourage you to visit the resource links below:

Thank you for your understanding and cooperation during these rapidly changing times. Together, I am confident that we can address the challenges of today as we prepare for the future. We are open for business with adjustments to ensure guests and team members health and safety are the top priority.  At Birchwood, Experience is Everything and our dealerships are set and ready to support you through sales or service as needed.

Thank you

Steve Chipman
President & CEO Birchwood
Automotive Group

Your safety and comfort is our #1 priority, and we know this looks a little different for everyone. We will continue to service your unique automotive needs with 3 distinct purchase experiences for you to choose from:

1) In Person Consultation

Let’s set a time! This will allow us to prepare for your visit while regulating the number of clients in the showroom. Upon your arrival we will personally assist you in the selection of a vehicle to suit your needs and ensure it is sanitized before your drive

2) Pre-arranged Drive

Let’s pick your car! Let us help you select your dream car by phone/email in advance, and have the vehicle sanitized and ready in advance of your test drive. We are happy to structure the interaction so you have no need to enter the dealership.

3) Concierge Experience

Let us come to you! We can assist you with the selection of a vehicle and bring it to you to test from the comfort of your own home. Upon arrival we will fully sanitize the vehicle for you to enjoy and pre-arrange a return time where we will retrieve the vehicle and answer any questions you might have. The balance of the purchase experience can be completed by the method that suits you best: phone, e-mail, or text!

We understand these are challenging times and will continue to do everything we can to provide you the most safe and comfortable experience possible.

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Questions? Call us at 204-400-3320